Professional Summary

ACT-1, Raleigh NC (July 2004 to July 2005)

LEAD TECHNICAL WRITER at IBM Retail Store Solutions (RSS). Wrote, edited, and updated user documents for self-checkout hardware and software. Contract deliverable documents included user guides, installation guides and programming guides. Delivered documents on schedule to support RSS products. Worked closely with the developers and chaired formal document review meetings to expedite and complete internal technical document review and approval. Created screen capture and line art drawings used in cdr, jpg, and eps formats. Used publication software including: ID Workbench 8.2, CMVC 5.0, Windows 2003, Internet Explorer, MS Project 2002, MS Word 2002, Excel 2003, Visio 2000, Lotus Word Pro, Power Point 2000, Adobe Acrobat 6.0, Outlook Express 6, Lotus Notes 6, Sametime, and Paint Shop Pro 8.

CTG, Inc., Raleigh NC (June 2001 to October 2003)

TECHNICAL WRITER at IBM Global Services. Wrote, edited, and updated training documents and project plans for end users. Contract deliverable documents included education guides and administration guides for mainframe Software Configuration Library Management (SCLM) projects. Delivered documents on schedule to support formal end user classroom training. Worked closely with the developers who traveled to the customer site to customize SCLM. Created project hierarchy drawings. Tracked and updated task scheduling and dependencies for project plan progress and documented remaining open issues until resolved by the team before project turnover. Used hard copy, email queries with attachments, teleconferences, team meetings, and net meetings to provide document draft versions as well as expedite and complete internal technical document review and approval. Used publication software including: Windows 2000, Windows NT 4.0, MS Project 2002, MS Word 2000, Excel 2000, Visio 2000, Access 2000, HTML, XML, web templates, Lotus Word Pro, Lotus Freelance 9.6, Power Point 2000, Adobe Acrobat 5.0, VM, MVS, Outlook Express 6, Lotus Notes 6, Sametime Connect, and Paint Shop Pro 5.01.

Manpower Technical, Raleigh NC (May 1998 to February 2001)

TECHNICAL WRITER at IBM NetView 390 ID group (February 1999 to February 2001). Wrote new customer interface information to update software manuals for NetView 390 mainframe operations. Used software specifications called DCRs to document product upgrades and verified customer deliverables by interviewing the software developers. Information Development owner of the AON User's Guide, AON Customization Guide, Tuning Guide, and the APPN Topology and Accounting Guide. Used hard copy documents to accomplish technical review approval. Converted source files to postscript, pdf, html, and bookmaster formats. Used Adept Publisher 9.0 for SGML authoring and revision, ID Workbench 3.4, CMVC 1.7, Adobe Acrobat 4.0, VM software, Lotus Notes, Windows NT, MS Word, and Paint Shop Pro 5.01. Attended help authoring training for Presentation Services on-line help using XMetaL's XML authoring software.

TECHNICAL WRITER at IBM PC ID group (June 1998 to January 1999). Wrote and updated hardware and software manuals for Netfinity server options. Used hard copy documents to accomplish technical review approval. Converted source files to postscript and pdf formats. Used FrameMaker 5.5 and FrameMaker+SGML, Adobe Exchange, VM, Lotus Notes, and BookMaster software.

SYKES Enterprises, Cary NC (June 1997 to January 1998)

DATABASE ANALYST at Nortel (December 1997 to January 1998). Analyzed and cleaned up document database for telephony product modules. Verified metadata fields through research and queries to product librarians and document authors. Used HP workstation and UNIX platform, and Interleaf database software.

EDITOR/PROOFREADER at SAS Institute Inc. (June to November 1997). Edited and proofread documents for SAS software users after conversion from PML to SGML, and SGML to HTML. SGML testing to verify desired format. Used HP workstation and Adept SGML text entry for a UNIX platform, Arcus e-mail, Netscape and Mosaic web browsers, and MVS software.

Tech Resource Group, Inc., Raleigh NC (October 1996 to June 1997)

TECHNICAL WRITER. Completed training manuals for use in sales force management on various laptop multimedia applications, including proprietary Contact Management software, Intranet, Internet, and remote network access. Worked closely with Project Managers and Trainers to ensure that each user guide enhanced the customized training. Met strict deadlines. Used IBM PC on Windows NT operating system, client laptops with modems and Microsoft Office, Microsoft Word 7.0, Excel 4.0, and PowerPoint 4.0, and Paint Shop Pro 4.0, Lotus 1-2-3, and Lotus FreeLance software.

Manpower Technical, Raleigh NC (June to July 1996)

TECHNICAL WRITER at Nortel. Documented the new materials management process, system, and warehouse management plan. Wrote and presented a proposal to accomplish OJT requirements. Used Mac IIci PC with Microsoft Office, Microsoft Word 5.1, Excel 4.0, Power Point 4.0, and MacDrawPro software.

JTWC and CTG, Raleigh NC (October to December 1995)

WRITER at IBM. Updated on-line user help information for networking product. Used IBM PC with Bookmaster, VMS Xedit, and E editors, and OS/2 3.0 and CommManager 2.0 system software.

Aerotek, Raleigh NC (January to September 1995)

EDITOR/WRITER at GTE. Edited and wrote software related documentation for DoD users. Worked with engineers, attended informal and formal reviews and updated network operation documents for pending Army deliveries. Edited text and graphics for consistency and compliance with DoD standards. Mac IIci workstation used with Microsoft Office, Microsoft Word 5.1, FileMaker Pro, Excel 4.0, Power Point 4.0, MacFlow 2.0, and MacDrawPro software. Used VAX workstation with Interleaf 5 software and VMS operating system. Also used Sun workstation with Interleaf 6 software and UNIX operating system.

Metro Information Services, Raleigh NC (December 1994)

WRITER at Revlon. Final format of software manual for user training on a new material management control system. Used IBM PC with Microsoft Office, Microsoft Word 6.0, and Excel 4.0 software.

Technical Publications Temporaries, Durham NC (November 1994)

WRITER at Laser Image Corporate Publishing. Composition work performed using the latest versions of a variety of desktop publishing software programs including Ventura 4, Corel Draw 5, and Framemaker 4. Importing of Microsoft Word and WordPerfect text files and final layout of customer documents. Used IBM PC with various software.

Howard Systems International, Raleigh NC (February to October 1994)

ASSOCIATE WRITER, Exide Electronics Project Team Member. Worked closely with Exide engineers to produce operating and maintenance documentation for an auxiliary power source product for air traffic controllers. Updated text and graphic files according to markup received from engineers. Edited text according to FAA standards and procedures for documentation. Worked with team of other writers and illustrators to develop a format consistent in punctuation and grammar styles, type styles, and page layout throughout each manual. Also edited a hard-copy markup of documents on-site at Exide to expedite pending FAA deliveries. Used Sun Sparc workstation with Interleaf 5 software and UNIX operating system.

SEI Information Services, Cary NC (December 1993)

EDITOR at Northern Telecom. Tracked master verification events on documents for Northern Telecom customer use. Final format check on documents before customer release. Used Interleaf 5 on a personal DEC 5000/25 workstation.

Adia, Durham NC (May to December 1993)

ADMINISTRATIVE ASSISTANT at Northern Telecom. Created color charts and graphs for department status reports and presentations. Transmitted files using electronic QuickMail. Used on-line conference room scheduling and office supply requisitions. Mac IIci equipment with Microsoft Office, Microsoft Word 2.0, Excel 4.0, and PowerPoint 4.0 combined with ChartWizard for weekly buyer/inventory reports.

GTE Government Systems, Colorado Springs CO (March 1989 to October 1992)

EDITOR II (April 1991 to October 1992). (Prior to April 1991, the company name was Contel Federal Systems.) Edited telephony documentation projects (positional handbooks and technical orders) to ensure that format, style, readability, ease of understanding, accuracy, and consistency met department standards, military standards, and other government requirements. Used IBM PC with WordPerfect 5.1 software and DOS utilities. Security Clearance ? Secret 1991 to 1993.

EDITOR/TECHNICAL WRITER (October 1990 to April 1991). Edited new business proposals and requests for equitable adjustments (REAs). IBM PC with WordPerfect 5.1 and DOS software. Macintosh equipment with Excel, MacSchedule, and Microsoft Word 2.0 software. Used Digital's VAX mainframe computer with WPS editor at local workstation.

EDITOR (March 1989 to October 1990). Edited and wrote DoD deliverable documents such as test engineering quick look reports, test plans and procedures, and B- and C-specifications. Used VAX mainframe computer with WPS editor and Mass 11 software. Prepared and submitted Engineering Change Proposal (ECP) documents, in accordance with MIL-STD-483, to the Configuration Control Board. Documents included Engineering and Contract Change Proposals, Specification Change Notice Proposals (SCNPs), waivers, deviations, and stop work orders concerning the Consolidated Space Operations Center (CSOC) communications contracts with the US Air Force. Used VAX mainframe with Mass 11 and WPS editor. Used Macintosh with Microsoft Word, MacDraw II, FileMaker II, and Excel 2.0 software.

Contract Technical Services, Colorado Springs CO (July to December 1988)

XEROX DESKTOP PUBLISHER EDITOR at Hewlett Packard. Converted Microsoft Word text files into Ventura format. Assisted marketing technical writers to publish user manuals for Hewlett Packard equipment products. Performed typography detail work and importing of graphics into chapter and book files. Used HP Vectra PC with Xerox Ventura Publisher software and Corefast utilities.

Kwik Fries, Inc., Colorado Springs CO (October 1987 to April 1988)

TECHNICAL WRITER. Created and updated the Kwik Fries operating and maintenance manual. Used IBM PC with Xerox Ventura Publisher software.

Hospital Shared Services of Colorado, Ft. Carson CO (May to October 1987)

TECHNICAL WRITER. Completed management plans and composed preventive maintenance procedures for hospital maintenance program. Used Hospital Engineering Maintenance System (HEMS) database and IBM PC with Lotus Symphony spreadsheet software.

Sargent & Lundy, Chicago IL (July 1977 to June 1978)

TECHNICAL ANALYST/WRITER. Analyzed instrumentation and piping schematics, incorporated notes from mechanical and electrical engineers, edited and completed 16 reference manuals on nuclear power plant operating systems. The manuals served as a composite overview during the startup and test phase of a nuclear power plant.

GTE Automatic Electric, Northlake IL (July 1976 to November 1977)

TECHNICAL WRITER. Composed and updated brochures and practices (GTEPs) on telephone equipment and switching systems. Submitted handwritten changes to publishing department.

Education

B.S. Biology, Northern Illinois University, Dekalb IL